G9-10 | Job Shadow Day -- Visiting Trip.com

Job Shadow

On November 22nd, students from 9th and 10th grade visited LingKong SOHO, where the headquarters of Trip.com are located. Trip.com, previously known as CTrip, is an online travel booking company founded in 1999. The company provides a platform for hotel booking, flight ticket booking, ticket reservation, and other assistance related to booking services. Throughout the job shadowing, students were able to learn and participate in the specific division of the company.

After a half-hour bus ride from school, students arrived at SOHO plaza. The visit started with a presentation given by three female managers, who will be the mentors in the following activity. They represent three different divisions: CSC international, the domestic customer support center, and the IT department. Every student was supposed to select one division from these three. They had the opportunity to visit that specific department to have a more detailed understanding. Students were then taken to a laboratory where an innovative device is shown. This is a device that tracks people’s eyes, meaning that this equipment can analyze where and how long the person was looking. According to the technicians in the lab, they were able to study consumers’ behavior and make the website based on the results to simplify the operations.

In the last hour of the visit, students were separated into groups based on the selections they made in the presentation. They were taken to each department to view how specialists in each division work every day. They were surprised by how the company has branches scattered all around the world. The manager told them several basic pieces of knowledge about this department. She took them to a training office where new employees were taking a lecture on basic information on hotel booking. Everything the lecturer said was new to them; nonetheless, they enjoyed their time listening to this kind of presentation.

After the tour, students were fascinated by how this company has become so globalized and influential in people’s everyday life. Overall, this was an extraordinary event for all the students who participated in this job shadowing. They learned a lot of information which normally was not taught in school. It was a highly beneficial event, allowing the students to understand how things they learned in school can be applied in their future professional fields.

九、十年級: Job Shadow Day活動(dòng)——參觀攜程公司總部

11月22日，上海中學(xué)國際部的部分九到十年級學(xué)生前往凌空SOHO參觀了攜程公司總部。攜程成立于1999年，服務(wù)內(nèi)容包括酒店預(yù)訂、機(jī)票預(yù)訂、機(jī)票預(yù)訂以及其他票務(wù)的預(yù)定。在這次的Job Shadow Day活動(dòng)中，學(xué)生們學(xué)習(xí)并參與了公司的多個(gè)部門活動(dòng)。

經(jīng)過半個(gè)小時(shí)的車程，學(xué)生到達(dá)了SOHO廣場。活動(dòng)的一開始，由三位部門經(jīng)理作為學(xué)生的導(dǎo)師，向大家介紹公司，她們分別來自國際客服服務(wù)中心，國內(nèi)客服支持中心，以及技術(shù)部門。

對公司有了大概的了解之后，同學(xué)們被帶入了一間實(shí)驗(yàn)室，了解攜程公司的獨(dú)家“秘笈”。技術(shù)人員介紹說，這是一個(gè)跟蹤人眼的裝置，它用于分析使用攜程客戶端的客戶一般在頁面哪個(gè)部分停留以及具體的瀏覽時(shí)間。他們從數(shù)據(jù)中了解消費(fèi)者的行為，在研究后根據(jù)結(jié)果改進(jìn)和制作網(wǎng)站，以簡化操作。

活動(dòng)的最后一個(gè)小時(shí)，導(dǎo)師們把同學(xué)們分成了三個(gè)小組，分別參觀了活動(dòng)最開始介紹的三個(gè)部門。在那里，大家觀察學(xué)習(xí)了專家們的工作內(nèi)容以及狀態(tài)。經(jīng)理首先介紹了一些部門的基本知識，同學(xué)們都驚訝于攜程的服務(wù)范圍之廣，其幾乎涵蓋了全部國家。隨后，導(dǎo)師帶大家去了培訓(xùn)辦公室，一批新招聘的員工正在參加一個(gè)關(guān)于酒店預(yù)訂基本信息的講座。雖然一些講座的細(xì)節(jié)知識對高中生而言有點(diǎn)深?yuàn)W，但大家還是覺得這些工作內(nèi)容既新奇又有趣。

參觀結(jié)束后，大家都被攜程公司的全球化和影響力所折服。這次的活動(dòng)對于每一個(gè)參加Job Shadow Day的人來說都是一次非常寶貴的經(jīng)歷和回憶，同學(xué)們從中學(xué)習(xí)到了不少平時(shí)在學(xué)校了解、接觸不到的知識。最重要的是，大家理解了現(xiàn)在在學(xué)校學(xué)習(xí)的內(nèi)容如何運(yùn)用于未來的工作中。或許，這才是Job Shadow Day的意義所在。

文：10(4) 李柏叡

Written by 10(6) Jung Max

Pictured by Yu Zhen and Employees from Trip.com

Supervised by Xie Junyu